Loving Arms Elder Care Receives 2020 Best of Home Care® – Leader in Excellence Award

Warminster, Pa – Loving Arms Elder Care announced today that it received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, Loving Arms Elder Care is now ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Loving Arms Elder Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Loving Arms Elder Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Loving Arms Elder Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Loving Arms Elder Care management team set goals to reach the highest level of excellence possible.

“Operating a home care agency requires 24-7 dedication to provide “quality care”. When Loving Arms Elder Care started over 10 years ago, we determined what “quality care” meant for not only us, but to the seniors we serve and to the caregivers we employ. We then implemented best practices to ensure “quality care” was being delivered at every turn. Home Care Pulse has helped us to measure the effectiveness of our practices and helps us in determining the necessary improvements so that we can continue to be the best at what we do!” says Aimee Read, Owner and President.

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that Loving Arms Elder Care is making to provide outstanding care and employment. Loving Arms Elder Care has worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.” 

To find out more about Loving Arms Elder Care’s commitment to excellence, please visit www.LovingArmsElderCare.com or call 267-475-5995.

About Loving Arms Elder Care
Loving Arms Elder Care is an independent non-medical home care agency serving seniors in Bucks, Montgomery and Philadelphia Counties since 2009! “We are passionate about our services and are committed to bringing high quality and consistent care into the lives of our clients.” To learn more about Loving Arms Elder Care and the services we offer, please visit www.LovingArmsElderCare.com, like us on Facebook, and follow us on Instagram!

About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.

Senior Home Care Agency or Registry?

Originally Posted on August 31, 2018 by lawp873

The thought of senior home care can be daunting. Many families are thrust into the home care maze when a loved one has an unexpected fall or surgery. Suddenly, important decisions need to made very quickly. This post will help to streamline the options and help families make informed decisions about senior home care.

Essentially there are three different options to consider:

The agency model (Loving Arms Elder Care)
The registry model (Home Care Connect, or Care.com)
Private hiring

Agencies make things easy. They have a pre-screened staff of trained caregivers. They can usually begin care at a moment’s notice and they handle all the things you are not even thinking about like payroll, insurances, and scheduling. When choosing an agency look for length of time in business, fees and the process they use to match clients and caregivers. This service comes at a premium though. Agencies may not be an affordable option for every family.

The registry model can be more economical than an agency. You will most likely save 25% or more when compared with typical agency fees, but the savings comes from your willingness to do some of the work on your own. Registries offer lists of caregivers in your area. It is usually your job to contact, interview and set up the care schedule. You may need to do some in-home training and make plans for the eventual call-out situation. Many registry sites offer safety net services like background screenings and complete payroll services. Much of this work can be completed online and can be shared with different family members. When using a registry, look for companies that offer local representatives that can guide you through the process.

Private hire is very prevalent but is the model that requires the most work. It can begin innocently, a nice woman from church agrees to care for your mother in her home. But have you considered things like: work eligibility, background checks, references, drug testing, payroll taxes and liability insurance? (Bartelstone,2018) Private hire works wonderfully until it doesn’t. What if the care suddenly increases? What if someone gets hurt? What if your caregiver suddenly finds themselves out of a job and they file for unemployment? These are real concerns that can end up costing much more than you are saving. Consider consulting a local elder law attorney for advice before hiring privately.

It’s a lot to consider. How can you possibly make the best decision for your family? First, have the conversation before you are forced to have it. Ask questions about what in-home care might look like. Find out how will you pay for the care. Is there a long-term care policy? If so take a look at it, understand what your options are. You are not alone. There are many professionals in your local community who are ready and willing to help. “Professionals including social workers, care managers, nurses and those at community agencies working together will ensure that the burdens of receiving care don’t compound the existing challenges faced by the family.”(Bartelstone 2018)

Bartelstone, Rona. (2018). Case In Point: Hiring In-home Caregivers. CSA Journal,70(1),68Bartelstone, Rona. (2018). Case In Point: Hiring In-home Caregivers. CSA Journal,70(1),70
CSA Journal
Alice Jacobs, CSA
Loving Arms Elder Care / Home Care Connect

I need a break from providing Home Care: Respite care for family caregivers

Originally posted August 15, 2017.

Time to Relax

If you are caring for someone else, you need to take care of yourself. No matter how much you love your job, you still need a break. A break can be something as simple as a long walk outside alone. A break can also be spending a week away at the beach with loved ones who you are not providing home care to. Taking breaks and vacations will make you a better caregiver. We can all relate to feeling over-worked, overwhelmed and tired. These feelings do not create a good caregiver. When we are well rested, relaxed and energized we are a much better caregiver. We owe it to the ones we are caring for to take care of ourselves.

So when you want to get away to the Jersey Shore for a week, what do you do? The first thing might be to have another family member step in. Have mom or dad stay with your brother or sister for the week.

This provides an economic advantage but more importantly it will give your sibling some perspective as well as empathy. Unfortunately a lot of us do not have siblings that can step in, so that leaves three other options: Home Care, Adult Day Care and Assisted Living Respite Care.

Home Care: Home Care agencies can provide a professional caregiver to be with your loved one in the home anywhere from 4 hours a day to live-in 24/7. There are full service agencies, consumer directed agencies and private hire options. The caregiver can help with all aspects of personal care, homemaking as well as socialization.

Adult Day Care: Adult Day Care is similar to going to school or day camp. Your loved one spends part of the day at the center and is involved in socialization with other seniors. They provide personal care and nursing services as well as activities and group meal time.

Assisted Living Respite Care: Assisted Living Facilities have respite programs where your loved one moves in for a set time, one week for example. During that time it’s as if your loved one is a regular resident at that facility. There are planned meals and activities. Also this option can let you and your loved one have an up-close and personal evaluation of a facility or community you may be considering for a long term solution.

Please remember, we all need a break.